Telegram
@apistorre
The fastest way to reach a human. Best for billing, top-ups, account issues, and anything urgent.
Message us on Telegramsupport@apistore.live
Good for detailed technical questions, privacy and data requests, and anything you want on the record.
Send an email💳 For billing and top-ups, message us on Telegram
Top-ups are applied manually once we confirm your payment, so Telegram is the right channel for anything involving money. Have your account email and payment reference ready to speed things up.
Open @apistorre →What can we help with?
Billing & top-ups
Add credit, confirm a payment, or fix a balance problem. Message us on Telegram — it is the fastest channel and credit is applied once we confirm payment.
API keys & access
Create, freeze, rotate or delete keys from the dashboard yourself. If a key leaked, freeze it immediately, then tell us so we can help you review the usage.
Errors & outages
Include the request_id from the error response, the model name, and roughly when it happened. Check the error table in the docs first — most 4xx codes are self-explanatory.
Privacy & your data
Access, correct, export or delete your data. Put “Privacy” in the subject line and we will route it appropriately.
Before you write
- Check the API documentation — it lists every error code and its meaning.
- For a 401, confirm you are sending
Authorization: Bearer air_live_…and that the key is not frozen. - For a 403 insufficient-balance error, you need a top-up — see the Telegram note above.
- Include the
request_idfrom the error response when reporting a failure. It lets us find the exact request. - We will never ask for your password or your full API key. Anyone who does is not us.